Privacy Policy

Last Updated: January 2025

At chatsupportbot, a brand of ZStack Capital LLC, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Personal Information We Collect

We collect personal information that you provide directly to us when you:

Create an account or profile
Use our chatbot services or interact with chatbots created through our platform
Upload content or training data to train your chatbots
Complete forms or surveys on our site
Communicate with us via email, phone, or other channels
Subscribe to our newsletters or marketing communications
Participate in promotions, contests, or events we sponsor

The types of personal information we may collect include:

Contact information (name, email address, phone number, mailing address)
Account and authentication information (username, password, organization details)
Professional information (company name, title, industry)
Content and training data (website URLs, documents, text content you upload to train chatbots)
Technical information (IP address, browser type, device information)
Usage data (how you interact with our platform, chatbot conversations, visitor interactions)
Payment information (processed securely through third-party payment processors)

2. Our Guiding Principles

Our approach to privacy is guided by the following principles:

Transparency: We provide clear information about how we collect and use your data.
Choice: We offer appropriate choices about how your data is used.
Access: We provide reasonable access to the personal information we have about you.
Security: We implement strong security measures to protect your data.
Accountability: We take responsibility for the appropriate handling of your personal information.

3. How We Use Your Information

We use your personal information for various purposes, including to:

Provide, operate, and maintain our chatbot services
Process your training data and content to create and operate your chatbots
Generate AI-powered responses based on your content and training data
Improve, personalize, and expand our services
Understand how you and your visitors use our services
Develop new products, services, features, and functionality
Communicate with you, including for customer service, updates, and marketing purposes
Send you technical notices, updates, security alerts, and support messages
Provide analytics and insights about chatbot performance and usage
Process payments and manage your subscription
Protect against fraudulent, unauthorized, or illegal activity
Comply with legal obligations and enforce our terms of service

4. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to track how you interact with our services. These technologies help us improve our services, provide personalized content, and analyze how our services are used.

You can control cookies through your browser settings and other tools. However, if you block certain cookies, you may not be able to access all the features of our services or they may not function properly.

5. Sharing Your Personal Information

We may share your personal information with:

Service Providers: Third-party vendors who perform services on our behalf, such as web hosting, data analysis, payment processing, and customer service.
Business Partners: Companies we partner with to offer services or conduct joint marketing activities.
Affiliates: Other companies in our corporate family, to the extent you have a relationship with them or request or authorize it.
Legal Authorities: To comply with legal obligations, protect rights, safety, and property, and to respond to lawful requests by public authorities.
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

We maintain a list of our current subprocessors who may have access to your personal data.

6. Protection of Confidential Information

We understand the sensitive nature of the content and data you provide to train and operate your chatbots. We maintain appropriate technical, physical, and administrative safeguards to protect the security, confidentiality, and integrity of your personal information, including your training data, chatbot configurations, and visitor interaction data.

Our Data Processing Addendum provides additional details about our data protection commitments.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Accessing, correcting, or deleting your personal information
Withdrawing your consent at any time, where we rely on consent to process your information
Requesting restriction of processing of your personal information
Requesting transfer of your personal information
Opting out of marketing communications
Objecting to processing of your personal information

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). These include the right to know what personal information we collect, the right to request deletion of your personal information, the right to opt-out of the sale of your personal information, and the right to non-discrimination for exercising these rights.

9. International Data Transfers

We may transfer, process, and store your personal information on servers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

ZStack Capital LLC
Brand: chatsupportbot
Email: [email protected]